Kaiser Permanente Colorado announced that its Medicare plan
received five stars, the highest rating from the Centers for
Medicare & Medicaid Services for 2012. Kaiser Permanente is the
only health plan in Colorado to receive the overall 5- star rating
for Parts C and D.
Through the Medicare Star Quality Rating System, CMS assigns
scores of one to five stars to Medicare plans based on 50 quality
measures across five categories that include staying healthy,
managing chronic conditions, member satisfaction, customer service,
and pharmacy services.
"Navigating the Medicare process can be challenging, but the
Medicare Star Quality Ratings offer consumers an easy, unbiased
resource to identify the highest quality health plans in their
region," said Bill Wright, Kaiser Permanente Colorado Executive
Medical Director. "These ratings also encourage health plans to
improve care, leading to better patient experiences across the
board. We encourage all Medicare beneficiaries to use the rating
system as a guide to help them select a high-quality plan."
In addition to the high scores, Kaiser Permanente released
survey findings revealing that consumers have a low awareness of
the Medicare Star Quality Rating System. According to the survey
conducted by Harris Interactive, only 18 percent of
Medicare-eligible seniors said that they are familiar with the
government's rating system, and of those that are familiar, less
than one-third have used the system to select their health plan.
The survey also showed that only 2 percent of respondents know how
their current health plan is rated.