County earns national recognition for digital innovation

Staff report
Posted 4/15/19

Arapahoe County received the Digital Edge 50 award for HSConnects, the business management software created by the county and used in human services, according to a news release. The recognition is …

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County earns national recognition for digital innovation

Posted

Arapahoe County received the Digital Edge 50 award for HSConnects, the business management software created by the county and used in human services, according to a news release.

The recognition is given to organizations that have executed digital transformation initiatives with significant, measurable business impact, the release said. It was presented by International Data Group, a technology media, data and marketing services company, during the Agenda19 conference March 18-20.

“I was honored to accept the Agenda19 Digital Edge 50 Award on behalf of Arapahoe County,” Arapahoe County Commissioner Nancy Sharpe said in the release. “Only one quarter of organizations that apply are awarded and recognized for their leadership and innovation in the area of technology.”

Led by human services director Cheryl Ternes and IT director David Bessen, the county developed HSConnects, an imaging, electronic workflow and interoperability program that is designed to ingest documents and data, read state systems for case information/requirements and deliver prioritized documents and tasks to the correct worker at the correct time, the release said.

The technology allows families and individuals to bring in their documents and have them scanned immediately, prioritized appropriately and guaranteed accuracy so that human error is significantly reduced, the release said. Since its launch in 2015, error rates dropped from 30 percent to nearly zero.

The documents saved in HSConnects can be instantly viewed by other benefit specialists who can then identify, process and grant additional assistance to families and individuals quickly and efficiently.

This efficiency has allowed Arapahoe County to become one of two large Colorado counties to comply with federal and state timeliness mandates in 2016 and 2017. In 2018, the county was recognized by the National Association of Counties and was the only large county to receive consecutive C-Stat Distinguished Performance awards from the Colorado Department of Human Services for outstanding performance.

While Arapahoe County uses HSConnects for food assistance, Health First Colorado, Colorado Works and adult financial program, plans include expanding to child support services, child care, and child and adult protection services.

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